Cancellations on custom orders will not be accepted once order has been approved and moved into production.
We want you to enjoy your custom items, and we work with you during the quoting, design, and proofing process. We're always ready to answer any questions and help before, during, and after the production process to get what you need.
All custom products are guaranteed to be free from defects in workmanship or material under normal use for a period of 30 days from date of purchase. If any item that is claimed to be defective within this time, we will repair or replace the product or component if it is determined that the defect existed at the time of manufacture/production or developed under normal use.
The Recognition Shop does not accept returns on items that have been customized and decorated with your logo unless the item is misprinted, materially flawed, or defective. The items you order are made specifically for you.
For apparel, please note that sizing can vary between manufacturers and styles. The Recognition Shop is not responsible for the purchase of incorrectly sized garments and will not be able to accept returns for this reason once the item is customized with your logo. If you have any questions about how a garment may fit, or to purchase a sample product, please email us at firstname.lastname@example.org or call at 702-988-1166.
Any issues as described under the Warranty section above will be taken care of with any custom product.
Production | Turnaround Time
Please note that turnaround time varies per item and an estimated turnaround time will be given to you at time of order. All turnaround times are estimates and we will do our best to get your orders to you within the time given at order.
If you need your order delivered by an exact date, please let us know in advance of ordering so we can confirm production schedule availability, discuss delivery/shipping options, and confirm we’re able to meet that date.
The Recognition Shop typically uses UPS, Fedex, DHL and USPS to ship your orders. The buyer is responsible to provide an address that these carriers recognize as a deliverable address. Unfortunately, we have no control over shipment once a package has been shipped and is in carriers’ possession. If there are any issues with delivery for reasons out of our control (address provided to us is not accurate, issues within the shipping company, etc.) we are not responsible for shipping delays. We are not responsible for errors made by the shipping carrier, such as delayed items or lost packages. We are not responsible for delays in shipping due to acts of God that are out of our control, such as epic snowstorms, natural disasters, or any other extraordinary circumstance that causes unforeseen interference with carrier routes.
Additional Questions? Call us at 1-702-988-1166 or email email@example.com